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Making improvements in our services

AIS aim to deliver excellent services by putting our customers at the centre of everything we do, however, we know that there may be times when you feel the service we have given could be improved or you would like to make a suggestion about how we can add further value.

If there is a problem, we need you to tell us so we can investigate and put things right. We want to learn and continuously improve so we can provide a better service for the future.

There are many ways you can get in touch with us.

  1. You can phone us on 020 7491 1914.
  2. You can send us an email to
  3. You can complete the complaints form available upon request.
  4. You can send us a letter in the post to the Managing Director, Approved Inspector Services Limited, 14 Berkeley Street, W1J 8DX.